Return/Refund Policy
Thank you for choosing our products! We want to let you know that each item we offer is carefully crafted or specially secured just for you. This means that when you place your order, it's a unique creation tailored to your preferences. We want you to love what you receive!
Refund/Return/Cancellations:
Since our items are made with such care, we have a policy in place: all sales are final. We don't offer refunds or returns for delivered orders. However, if there are any mistakes made by our team, please reach out to us without delay. We're committed to making things right as quickly as possible.
We understand that sometimes issues can arise, such as defects, damages, receiving the wrong item, or even a printing quality problem. If you find yourself in this situation, we encourage you to contact our customer service right away. Our dedicated team is here to help, and our policy allows for a 72-hour window from the date of delivery to address any concerns you may have.
To file a claim, please send us an email to support@blackchurchart.com and include the following required information (this is a must):
- Order number
- Video(s) or photo(s) of the defective product
Incorrect Address:
If, for any reason, a package is unable to reach its intended destination due to an incorrect or incomplete address, or if it's marked as "unclaimed" or "return to sender," we'll promptly notify you via email. Our goal is to ensure that you receive your order smoothly, so we'll work with you to make further arrangements.
To help us avoid any delivery hiccups, we kindly request that you provide the correct address during the checkout process. It's crucial for us to have accurate information to ensure that your order is delivered to the right place. Please keep in mind that we cannot be held responsible if your order is delivered to an incorrect address due to an error on your part.
We understand that you may have specific delivery preferences, and we appreciate your trust in our service. However, we'd like to inform you that once your order has left our facility, any requests to forward or redirect the package through the mail carrier will be outside of our control. In such cases, we regretfully cannot assume responsibility if the package becomes lost, stolen, or damaged during the forwarding process.
We Appreciate You:
We genuinely value your business and want to make your shopping experience as smooth as possible. We're here to ensure that your experience with us is a positive one from start to finish. If you have any questions or concerns regarding your order, please don't hesitate to reach out to us. Our friendly customer support team is here to assist you and address any issues you may have.
Thank you for choosing Black Church Art, and we look forward to serving you!